WELCOME TO DSM LEGAL Your local, friendly solicitors based in Warrington
We mean it when we say "Welcome." We are passionate about looking after people and their families whenever they need legal support. We strive to be your 'family's solicitors.' More than that, we don't wait for the phone to ring. Instead, we work with and urge all of our clients to get their affairs in order. Helping you to reduce the risk of delays, upset and legal costs in later life helps you enormously and believe it or not it helps our business in the longer term.
We're on your doorstep. Let us know how we can help.
WHEREVER YOU LIVE WE CAN HELP
Whilst we have many clients from areas including Cheshire, Merseyside and Greater Manchester, modern technology means we are able to run cases efficiently and effectively regardless of your geographical location.
WE HAVE A TRACK RECORD OF SUCCESS No win, no fee subject to Terms and Conditions. Friendly, expert advice from local solicitors. Free initial advice. Out of hours telephone consultations by appointment.
Client Care and Complaints Procedure
We truly value our clients and hope that you will always be happy with the service that we provide. However, if you have any concerns about any aspect of our service please let us know as soon as possible by writing to Diane Massey with details of your complaint and allow her 14 days to respond in writing. If she requires further time to investigate your concerns she will contact you to advise.
We will always do our best to put things right, however if your complaint cannot be resolved internally at this point we will refer you to the Legal Ombudsman. https://www.legalombudsman.org.uk/
We abide by the Principles set out by the Solicitors Regulation Authority (SRA) which can be viewed here https://www.sra.org.uk/solicitors/standards-regulations/principles/
A complaint can be made to the SRA if there is an allegation that a solicitor has breached any of these Principles. https://www.sra.org.uk